22rs Privacy Policy — Your Data, Your Rights

1 About This Privacy Policy

This Privacy Policy applies to all services offered by 22rs, including the 22rs website at 22rs.pro and the 22rs mobile application available for Android and iOS devices. When you create an account, make a deposit in PKR, place a bet on cricket or PSL, play a slot game or contact our support team, you are providing us with information that this policy covers.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which are part of your overall agreement with 22rs.

We do not sell your personal data. We do not share it with advertisers. We collect only what is necessary to operate the platform safely and to provide you with the best possible experience as a Pakistani player on 22rs.

2 Information We Collect

22rs collects information in two ways: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Registration details — your full name, date of birth, email address and mobile number when you create your 22rs account.
• Identity verification documents — government-issued photo ID such as your CNIC, passport or driving licence, required before your first withdrawal is processed.
• Payment information — your JazzCash number, Easypaisa account, Raast-linked bank details, card details or other PKR payment method details used for deposits and withdrawals.
• Communications — messages you send to 22rs support through live chat or email, including the content of those conversations and any attachments you provide.
• Responsible gaming preferences — deposit limits, session reminders or self-exclusion requests you set through your account settings.

Information collected automatically:

• Device and technical data — your IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data — pages visited on the 22rs website, features used within the platform, bet history, game sessions, login times and session duration.
• Location data — approximate geographic location derived from your IP address. We do not collect precise GPS location.
• App data — if you use the 22rs mobile app, we may collect device identifiers, app version and crash report data to improve app performance.

3 How We Use Your Data

22rs uses the information collected for the following purposes:

• Operating your account — processing your registration, verifying your identity, managing your balance and enabling you to place bets and play casino games.
• Processing payments — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards. Your payment details are shared only with the relevant payment processor to complete each transaction.
• Security and fraud prevention — detecting unusual login activity, identifying potential bonus abuse, flagging suspicious transactions and protecting your account from unauthorised access.
• Customer support — responding to your queries, resolving disputes about bet settlements and handling any complaints you raise through support channels.
• Responsible gaming — applying deposit limits and self-exclusion settings you have chosen, sending session reminders and monitoring for patterns that may indicate problem gambling behaviours.
• Platform improvement — analysing how players use the 22rs sportsbook and casino to improve navigation, fix bugs and add features that Pakistani players actually want.
• Communications — sending you account-related notifications such as deposit confirmations, withdrawal updates and security alerts. Promotional communications are sent only if you have opted in.
• Compliance — maintaining records as required and responding to lawful information requests from relevant authorities.

22rs does not use your personal data for automated decision-making that produces significant legal or financial effects without human review. For example, if your account is flagged for investigation, a member of the 22rs team will review the case before any action is taken.

4 Payment Data and PKR Transactions

All financial transactions on 22rs are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your payment details are transmitted securely to the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or your card issuer. 22rs does not store full card numbers or mobile wallet PINs on our own servers.

Payment data is used solely for the purpose of processing the transaction you initiated. It is not used for profiling, sold to third parties or retained beyond the period necessary for transaction records and dispute resolution.

• JazzCash and Easypaisa transactions are processed via their respective APIs. Your mobile wallet number is shared with the relevant provider to complete the payment.
• Raast and bank transfer details — including your account number and bank name — are used only to process the specific transfer you have requested.
• Card transactions are processed through a PCI-DSS compliant payment gateway. 22rs does not handle raw card data directly.

5 Cookies and Tracking Technologies

22rs uses cookies and similar tracking technologies on the website and mobile app to make the platform work properly and to understand how it is being used.

Types of cookies used on 22rs:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies — remember your preferences such as your preferred language, default sport (for example, cricket or PSL) and display settings.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most and where users encounter issues. This data helps 22rs improve the site experience.
• Performance cookies — measure page load times and technical performance across different devices and network conditions, which is particularly relevant for mobile users across Pakistan's various mobile networks.

22rs does not use third-party advertising cookies or share tracking data with ad networks. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use core platform features.

6 Sharing Your Data

22rs does not sell your personal data to any third party. We share your information only in the specific circumstances described below:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card processing gateways receive only the payment data needed to complete your specific transaction.
• Game suppliers — third-party casino and slot game providers receive a player identifier to load and settle game sessions. They do not receive your full name, payment details or contact information.
• Identity verification partners — KYC service providers may receive your identity document details for the purpose of verifying your identity before your first withdrawal.
• Technology providers — companies that provide hosting, security, analytics or customer support infrastructure may process data on 22rs's behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Legal obligations — 22rs may disclose your account information and transaction history to relevant authorities in response to a lawful, documented request. We will inform you of such requests where permitted to do so.
• Business transfers — in the event of a merger, acquisition or sale of 22rs assets, your data may be transferred to the successor entity. You will be notified of any such change that affects how your data is handled.

In every case where data is shared, 22rs requires the receiving party to handle it with at least the same level of protection described in this policy.

7 Data Retention

22rs retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with record-keeping obligations and to resolve any outstanding disputes.

• Account data — retained for the duration of your active account and for a period after closure to allow for dispute resolution and compliance purposes.
• Transaction records — PKR deposit and withdrawal records are retained as required for financial record-keeping purposes.
• Identity verification documents — retained securely for the period required by applicable verification standards, then deleted or anonymised.
• Support communications — chat logs and email correspondence are retained for a period sufficient to resolve disputes and improve service quality, then deleted.
• Cookies and analytics data — anonymised analytics data may be retained longer for platform improvement purposes; individual session data is retained for a shorter period.

When data is no longer needed and retention periods have expired, 22rs deletes or irreversibly anonymises it so that it can no longer be linked back to you as an individual.

8 Security Measures

Protecting your account and personal data is a core responsibility at 22rs. The following security measures are in place across the platform:

• Encryption in transit — all data transmitted between your device and 22rs servers is encrypted using TLS. This includes login credentials, payment details and support communications.
• Encrypted storage — sensitive data stored on 22rs servers, including identity verification documents and payment references, is encrypted at rest.
• Access controls — access to your personal data within 22rs is restricted to staff and systems that have a legitimate need for it. Access logs are maintained and reviewed regularly.
• Login security — 22rs supports two-factor authentication (2FA) on player accounts. We strongly encourage all players to enable 2FA for an additional layer of protection.
• Fraud detection — automated systems monitor account activity for unusual patterns such as logins from unfamiliar locations, rapid withdrawal requests or signs of account compromise.
• Incident response — 22rs has procedures in place to detect, investigate and respond to data security incidents. In the event of a breach that affects your personal data, we will notify you promptly.

While 22rs takes every reasonable precaution to secure your data, no internet platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details with anyone and enable 2FA if you have not already done so.

9 Your Rights

As a 22rs player, you have the following rights regarding your personal data. To exercise any of these rights, contact 22rs support through live chat or email.

10 Children's Privacy

22rs is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any service on the 22rs platform. We do not knowingly collect personal data from anyone under 18.

If you believe that a person under 18 has registered an account or provided personal data to 22rs, please contact support immediately. We will investigate and, if confirmed, close the account, delete the associated data and return any deposits at our discretion pending the outcome of the investigation.

Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms. For further guidance, visit our Responsible Gaming page.

11 Marketing Communications

22rs may send you promotional communications about new features, bonuses, PSL betting markets, casino promotions and special offers. These communications are sent only if you have opted in at registration or subsequently through your account settings.

• You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by updating your notification preferences in your account settings.
• Opting out of marketing communications does not affect your receipt of important account notifications — such as deposit confirmations, withdrawal updates, security alerts or account verification requests.
• 22rs does not share your contact details with third-party marketers. All promotional communications come directly from 22rs.

If you continue to receive marketing emails after opting out, please contact 22rs support with the details and we will resolve it promptly.

12 Changes to This Privacy Policy

22rs may update this Privacy Policy from time to time. Changes may be made to reflect updates to the platform, new features, changes in payment methods or evolving best practices for data protection.

When significant changes are made, 22rs will:

• Update the "Last Updated" date at the top of this page.
• Post a notification within the platform or send an email to your registered address when the changes are material.

We recommend reviewing this page periodically. Your continued use of the 22rs platform after an updated policy has been posted constitutes your acceptance of the revised terms. If you do not agree with a change, you may request account closure by contacting support.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 22rs has handled your personal information, please get in touch with the support team.

The 22rs support team is available 24 hours a day, seven days a week via live chat on the platform. You can also reach us by email — the support address is shown in the footer of this page. Please include your registered username and a clear description of your privacy query so the team can respond as quickly as possible.