Terms and Conditions — 22rs Platform

1 Introduction

Welcome to 22rs. These Terms and Conditions ("Terms") apply to all users of the 22rs platform, including the website at 22rs.pro and the 22rs mobile application for Android and iOS ("the Platform"). By creating an account, making a deposit, placing a bet or playing any casino game on 22rs, you are entering into a binding agreement with 22rs under these Terms.

These Terms should be read together with the 22rs Privacy Policy and the Responsible Gaming guidelines, both of which form part of the overall agreement between you and 22rs.

If there is anything in these Terms that you do not agree with or do not understand, do not create an account or use the Platform. If you have a question about any clause, contact 22rs support before proceeding.

2 Eligibility

To use 22rs, you must meet all of the following eligibility requirements at all times:

• You must be 18 years of age or older. 22rs does not permit access to the Platform by anyone under 18 under any circumstances. Age verification may be required at registration or before your first withdrawal.
• You must be accessing the Platform as an individual for personal entertainment purposes only — not on behalf of a company, organisation or any third party.
• You must have the legal capacity to enter into a binding contract in the jurisdiction from which you are accessing the Platform.
• You must not already have an active 22rs account. One account per person, per household and per device is permitted. Duplicate accounts are not allowed.
• You must not be a current employee, contractor or immediate family member of an employee of 22rs or its affiliated companies.

22rs reserves the right to request proof of age or identity at any time. If a player is found to be under 18, their account will be closed immediately, any winnings will be voided and any deposits may be returned at 22rs's discretion pending investigation.

3 Account Registration

To use the full features of 22rs — including placing bets, playing casino games and making deposits or withdrawals — you must register for an account. Registration is free.

When registering, you agree to:

• Provide accurate, current and complete information about yourself, including your real name, date of birth and contact details.
• Keep your account information up to date. If your contact details change, update them promptly in your account settings.
• Maintain the security of your login credentials. Do not share your password with anyone. You are responsible for all activity that takes place on your account.
• Notify 22rs support immediately if you believe your account has been accessed without your authorisation.

22rs may require identity verification (KYC) before processing withdrawals or upon suspicion of fraudulent activity. Acceptable documents include government-issued photo ID such as a CNIC, passport or driving licence. Failure to complete verification when requested may result in withdrawal delays or account suspension.

4 Deposits and Payments

All transactions on 22rs are processed in Pakistani Rupees (PKR). No currency conversion is applied at any stage of the deposit or withdrawal process.

22rs currently supports the following deposit methods:

• JazzCash — mobile wallet deposits processed via the JazzCash network
• Easypaisa — mobile wallet deposits via Telenor Easypaisa
• Raast — instant bank-to-bank transfers via Pakistan's Raast payment system
• Bank Transfer — standard inter-bank PKR transfers
• Debit and Credit Cards — where supported by your issuing bank
• Mobile Wallets — other supported PKR wallet services

By making a deposit, you confirm that the payment method you are using belongs to you and that the funds are from a legitimate source. 22rs does not accept third-party deposits — the name on the payment method must match the name on your 22rs account.

Minimum deposit amounts are displayed in the cashier section of your account. 22rs does not charge fees on standard PKR deposits, though your payment provider may apply their own transaction charges. Check with your payment provider if you are unsure.

Deposits are generally credited to your 22rs account balance promptly after confirmation by the payment provider. In rare cases where a deposit is delayed, contact 22rs support with your transaction reference number.

5 Withdrawals

You may request a PKR withdrawal to any verified payment method registered on your 22rs account at any time, subject to the following conditions:

• Your account identity verification must be complete before your first withdrawal is processed.
• Withdrawals are paid to the same payment method used for the most recent deposit, or to a verified method registered under your account.
• The minimum withdrawal amount is displayed in your cashier at the time of the request.
• Withdrawals are subject to any active bonus wagering requirements. If a bonus is active on your account, the relevant wagering conditions must be satisfied before a withdrawal can be processed.
• 22rs does not charge withdrawal fees on standard PKR transactions. Higher VIP tier players benefit from increased withdrawal limits and priority processing.

22rs aims to process all withdrawal requests promptly. Processing times vary depending on the payment method and your account tier. Verified accounts in good standing typically receive withdrawals faster than accounts pending documentation.

22rs reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, bonus abuse, money laundering or any violation of these Terms. In such cases, 22rs will contact you via your registered email address to explain the reason for the hold and what steps are required to resolve it.

6 Bonuses and Promotions

22rs offers various bonuses and promotions to registered players from time to time. Each promotion has its own specific terms, which will be published alongside the offer. General bonus rules that apply to all 22rs promotions include:

• Bonuses are intended for genuine recreational players only. Any attempt to exploit bonus structures, including multi-accounting or coordinated wagering, will result in bonus cancellation and may lead to account suspension.
• All bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The wagering requirement for each bonus is stated clearly in the individual offer terms.
• Only one bonus can be active at a time unless the specific offer terms explicitly state otherwise.
• 22rs reserves the right to modify, suspend or cancel any promotion at any time. If a promotion is cancelled while you have an active qualifying balance, 22rs will communicate what happens to any accumulated progress.
• Bonuses have expiry periods. If the wagering requirement is not met within the stated period, the bonus and any associated winnings will be removed from your account automatically.

7 Betting Rules

The following rules apply to all sports bets placed on the 22rs platform, including Cricket, PSL, T20 internationals, Football, Esports and all other available markets:

• All bets are final once confirmed. Once you have clicked to confirm a bet and received a bet reference number, the bet cannot be changed, cancelled or reversed except in the circumstances set out below.
• Bets are settled according to the official result declared by the relevant governing body — for example, the Pakistan Cricket Board (PCB) for domestic cricket and the ICC for international matches. 22rs follows official results including any amendments announced within a reasonable time after the event.
• If a match or event is abandoned, postponed or cancelled and does not resume within 48 hours of the original scheduled start time, all bets on that event will be voided and stakes returned to player balances.
• In-play betting markets are available for select events. Live odds update in real time. 22rs may suspend in-play markets temporarily during critical moments in an event — for example, during a wicket review or a VAR check in football. Bets submitted during a suspension may be rejected.
• 22rs reserves the right to void bets placed at odds that were clearly published in error — for example, odds that did not reflect the actual market due to a technical fault. In such cases, stakes will be returned.
• Accumulator bets require all selections to win. If one leg of an accumulator is voided (for example, due to a match abandonment), the accumulator is recalculated with the remaining selections.

Cricket-specific rules at 22rs align with standard Duckworth-Lewis-Stern (DLS) method outcomes for weather-affected matches. Total runs markets and player performance specials are settled on completed innings or the officially declared result, whichever applies.

8 Casino and Slots

The 22rs casino library includes slot games, live casino tables, table games and crash games provided by third-party game suppliers. The following rules apply to all casino and slots activity on the platform:

• All slot games on 22rs use certified random number generator (RNG) technology. Each spin is an independent event. Previous results do not influence future outcomes.
• Published Return to Player (RTP) percentages are theoretical averages calculated over millions of rounds and do not guarantee specific returns in any individual session.
• Live casino games — including Live Baccarat, Live Roulette, Live Blackjack and game show titles — are hosted by third-party studios. The outcome of live games is determined by the physical result observed by all players in real time.
• In the event of a technical disconnection during a casino game round, the round will be resolved according to the game supplier's standard disconnection policy. Generally, the round is completed and settled as normal. 22rs is not responsible for disconnections caused by your internet connection or device.
• If a game malfunctions — for example, a slot game freezes mid-spin or a live dealer table experiences a technical fault — the round may be voided and your stake returned. Decisions on voided rounds are made in line with the game supplier's technical policies.
• Minimum and maximum bet limits for casino games are displayed within each game interface and may vary by table, game title and your account tier.

9 Responsible Gaming

22rs takes player wellbeing seriously. Betting and casino gaming are forms of adult entertainment and should remain that way. The following responsible gaming principles and tools are available to all 22rs players:

• Deposit Limits: You can set daily, weekly or monthly PKR deposit caps from your account settings. Once set, a limit cannot be increased for 24 hours after the change request to prevent impulsive decisions during a losing session.
• Session Time Reminders: You can set reminders that will notify you after a specified period of continuous play, prompting you to take a break.
• Self-Exclusion: If you feel you need a longer break from the platform, you can apply for a self-exclusion period of between 30 days and indefinite. During self-exclusion, your account will be inaccessible and you will not receive promotional communications from 22rs.
• Reality Checks: Periodic prompts during casino sessions display how long you have been playing and your net session result.

22rs strongly encourages all players to set a personal budget before each session and treat that amount as an entertainment expense — not as an investment. Never bet money that you cannot afford to lose. If gambling stops being enjoyable, use the self-exclusion tool or contact 22rs support to discuss options.

For more detailed guidance on managing your gaming habits, visit the Responsible Gaming page.

10 Prohibited Conduct

The following actions are strictly prohibited on the 22rs platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances and permanent ban:

• Registering more than one account for any purpose, including bonus farming.
• Using automated software, bots, scripts or any artificial means to place bets, play casino games or interact with the platform.
• Exploiting technical errors, software bugs or pricing mistakes to gain an unfair advantage. If you notice an error, you are required to report it to support rather than exploit it.
• Colluding with other players or with any third party to manipulate bet outcomes, particularly in live casino games.
• Attempting to launder money or use the 22rs platform for any financial crime or illegal activity.
• Providing false identity information or impersonating another person during registration or verification.
• Using payment methods that do not belong to you or funding your account with proceeds of illegal activity.
• Placing bets on matches or events in which you have inside knowledge not available to the general public.
• Engaging in match-fixing or communicating with anyone involved in fixing sporting outcomes.
• Using VPN services or other tools to circumvent geographic restrictions or Platform security measures.

22rs employs automated and manual monitoring to detect prohibited conduct. If suspicious activity is detected on your account, 22rs may freeze your account pending investigation without prior notice.

11 Account Suspension and Closure

22rs may suspend or permanently close your account in the following circumstances:

• Violation of any clause in these Terms and Conditions.
• Failure to complete identity verification within a reasonable time when requested.
• Prolonged inactivity — accounts with no login activity for 12 consecutive months may be classified as dormant. 22rs will attempt to contact you before taking any action on a dormant account.
• At your own request — you may close your account at any time by contacting 22rs support. Any verified balance remaining at the time of closure will be returned to your registered payment method after standard withdrawal processing.

If your account is suspended due to a suspected Terms violation, 22rs will conduct an investigation. You will be notified of the outcome and, if appropriate, your account will be reinstated. If the investigation confirms a violation, the account closure will be permanent and balances may be forfeited depending on the nature of the breach.

12 Privacy and Data

22rs collects and processes personal data in order to operate the Platform, verify player identities, process payments and comply with applicable obligations. The full details of how your data is collected, stored, used and protected are set out in the 22rs Privacy Policy.

Key points relevant to your account:

• Your personal data will not be sold to third parties for marketing purposes.
• Payment processing requires sharing your transaction data with the relevant payment provider — for example, JazzCash, Easypaisa or your bank.
• 22rs may be required to share account or transaction information with relevant authorities in response to a lawful request.
• You can request access to the personal data 22rs holds about you by contacting support.

13 Limitation of Liability

22rs provides the Platform on an "as available" basis. While every effort is made to ensure the Platform operates reliably at all times, 22rs cannot guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, technical faults or circumstances beyond 22rs's control.

• 22rs is not liable for losses resulting from your inability to access the Platform during a scheduled or unscheduled outage.
• 22rs is not responsible for losses arising from your own decisions — including betting outcomes, session length, or the amounts you choose to deposit.
• 22rs is not liable for any third-party software failures, including issues with game supplier systems, that affect individual casino game rounds.
• Nothing in these Terms excludes liability for fraud, gross negligence or any other matter that cannot be excluded by law.

In all cases where 22rs is found liable for a specific incident, the maximum liability is limited to the value of the transaction directly associated with that incident.

14 Changes to These Terms

22rs may update these Terms and Conditions from time to time to reflect changes in the Platform, services offered or other relevant factors. When material changes are made, 22rs will:

• Post the updated Terms on this page with a revised "Last Updated" date.
• Where appropriate, notify registered players via their registered email address or through an in-platform notification.

Your continued use of the 22rs Platform after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree with updated Terms, you should stop using the Platform and may request account closure by contacting support.

We recommend bookmarking this page and reviewing it periodically, particularly before making a deposit or placing a significant bet.

15 Contact and Support

If you have a question about these Terms, your account, a transaction or any aspect of the 22rs Platform, the support team is available 24 hours a day, seven days a week.

You can reach 22rs support through the live chat feature available on the Platform or by emailing the support team. The support email address is displayed in the footer of this page. Please include your registered username and a clear description of your query when contacting support to help the team respond as quickly as possible.

For responsible gaming enquiries, account self-exclusion requests or concerns about your own or someone else's gaming behaviour, the support team is trained to handle these conversations with care and without judgement.